If you are unable to log in to your account to update your mobile phone number, please contact our Client Services team on the email/phone number listed above. All verification codes will be sent to the updated phone number. Please note that once the phone number has been updated, you will no longer receive any verification codes to your old mobile phone number. Simply enter the verification code in the box shown within your MiFinity eWallet and the update is complete. Enter your new mobile phone number, and we will send you a verification code in order to verify the number. If you need to update your mobile phone number, log into your MiFinity eWallet, select ‘My Profile’ from the drop-down menu and then click on ‘Personal Details’. If you can’t log in to change this, contact our Client Services team on the email/phone number listed above. To do so, log into your MiFinity eWallet, select ‘My Profile’ from the drop-down menu and then click on ‘Personal Details’. Please check that your mobile number is correct. Please contact our Client Services team who will assist you in updating your phone number.Įmail: +44 28 9587 0100 (Note English speaking agents are available 9-5pm UK time.) I didn’t receive my verification code, what can I do? My verification code was sent to the wrong mobile number, what can I do? You must have a mobile phone which is able to receive SMS texts. This is an extra layer of security which helps fight fraud and further protects your online payments. Why am I being sent a verification code to my mobile phone? When you make a deposit using a debit or credit card, your bank may also require you to authenticate yourself using an additional layer of security called 3D Secure 2. From 14th September 2019 when logging into your MiFinity account or when you carry out a transaction, we may send you an SMS containing a verification code, which you must enter correctly before gaining access to your account or completing the transaction. SCA will apply to you if you are in or using a card from the European Economic Area (EEA) which comprises EU countries plus Iceland, Liechtenstein and Norway. What does Strong Customer Authentication mean for me? Inherence (something unique to who you are – for example your fingerprint).Possession (something you have – for example your mobile phone to receive a code).Knowledge (something you know – for example your password).Also being referred to as Two Factor Authentication (2FA), it is based on the use of two or more elements including: This will apply from 14th September 2019. Strong Customer Authentication (SCA) under the Second Payment Service Directive (PSD2) is a new European regulatory requirement to reduce fraud and make online payments more secure. MiFinity eWallet - Q&A MiFinity is the brains behind your payment needs.
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